Pochi and Moji — Support
Last updated: 16 September 2026
Thank you for using Pochi and Moji. This page covers frequently asked questions and how to get in touch.
Contact us
Please use the form below to send us your thoughts, requests or bug reports. We read everything and reply as quickly as we can.
It helps us if you include the following.
- The line shown at the bottom of the Settings screen (for example
production 1.0 (1) · a1b2c3d) → it tells us which build the problem happened on, which makes it much faster to narrow down - Your iPhone model (for example iPhone 17 Pro) and iOS version (for example iOS 26.1)
- What went wrong, how to reproduce it, and roughly when it happened
If you cannot use the form, you can also email us at info@da-leca.click.
⚠️ Please do not send us your recorded audio or the text of a transcript. The line above and the error shown on screen are enough for us to investigate.
Frequently asked questions
Is my recorded audio sent anywhere?
No. Transcription happens entirely on your device. The only thing sent to our servers for document generation is the transcribed text.
You can review and edit the transcript before it is sent.
Are my transcripts and documents used to train AI?
No. Neither we nor the generative AI provider we use (Anthropic) will use your transcripts or generated results to train models.
The transcript and generated result sent to our servers are deleted once your device has received the result. If receipt cannot be confirmed, they are deleted automatically the following day.
I am not sure whether I am allowed to record
In some countries and regions, everyone taking part must consent. Whether you may record is for you to establish (Terms of Service 5.1).
Do I need to sign in?
Only when you run document generation. Recording, transcription and filing to your Vault all work without signing in.
Signing in uses Sign in with Apple. We do not receive your name or email address.
Where can I see my credits?
On the credits screen in the App, at any time.
How many credits does a document cost?
Each document costs a base of 1 credit plus an amount that depends on the length of the transcript. For something short, like an idea memo (3,000 tokens or fewer sent to the generative AI), it is 1 credit.
Before you run a generation, the screen shows the maximum it may cost. We will never charge more than that.
Because the cost is calculated from tokens rather than characters, it does not differ significantly between Japanese, English and Spanish.
Do credits expire?
No. Purchased credits remain until they are spent.
I changed phones. Do my credits carry over?
Yes. Credits are tied to your Apple account, not to a device. Sign in with the same Apple ID on the new device and they will be there.
⚠️ You do not need "Restore Purchases" (credits are not a restorable purchase). Simply signing in again shows your balance.
My balance shows zero
Check whether you are signed in with a different Apple ID. Credits are held separately for each Apple ID.
Document generation failed. Do I get my credits back?
If it failed for reasons on our side, they are returned automatically. The screen shows "Returning your credits", which changes to "Returned" shortly afterwards.
⚠️ Credits are not returned if the connection dropped before you received the result. The document has already been created, so once you are back online, tap "Retry" and you will receive it at no additional cost.
Is there a limit on how many documents I can create in a day?
Yes. We set a daily limit to keep the service stable and to control costs (Terms of Service 8.1). Once the limit is reached, no more documents can be generated that day. Reaching the limit does not use up any credits.
A single generation can also send a transcript of at most 200,000 characters.
I would like a refund
Refunds of the purchase price are handled by Apple. Please apply through Apple's support page ("Report a Problem").
⚠️ Credits you have already spent are not restored by a refund. If Apple does issue a refund, we deduct the corresponding credits from your balance.
I want to delete my account
You can do so at any time from the Settings screen in the App.
⚠️ Once deleted, unused credits become unusable and cannot be refunded. Before you delete, the App shows you the balance that will become unusable.
Recordings and transcripts on your device, and notes already filed in your Vault, are not removed.
I want to erase the data on my device
Deleting (uninstalling) the App removes the audio, transcripts, settings and Notion token held on that device.
Documents already filed in your Obsidian Vault or in Notion are under your control and are not removed by deleting the App.
I want to request disclosure or deletion of my information
Please read Privacy Policy 10.2 and contact us at the address below.
⚠️ We do not hold your name or email address, so an email address alone does not identify you to us. When making a request, please include something that identifies the account — the date you purchased credits, or the order ID on your App Store receipt, for example.
Requirements
| Device | iPhone |
| iOS | 26 or later |
| Languages | Japanese, English, Spanish |
| Network | Recording and transcription work offline. Document generation requires an internet connection |
| Destinations | Obsidian Vault (iCloud Drive), the share sheet, and Notion (optional) |
Operator
| Item | Detail |
|---|---|
| Operator | Daiju Ishikawa |
| Address and telephone number | Disclosed without delay on request. Please contact us at the email address below or through the contact form |
| Email address | info@da-leca.click |